Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at order@hangitsimple.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at order@hangitsimple.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at order@hangitsimple.com.

Hang It Simple Return & Refund Policy

We want you to love your Hang It Simple system. If something isn’t right, we’re here to help.

30-Day Return Window

  • You may return unused items within 30 days of purchase for a full refund.
  • To be eligible, items must be in original packaging, unused, and include all parts and accessories.

Condition of Returned Items

  • Products that show signs of installation, wear, or damage caused by improper use cannot be refunded.
  • If packaging is missing or damaged, a restocking fee of up to 15% may apply.

Exchanges

  • Need a different kit or accessory? We’re happy to exchange unused items within the 30-day window.
  • Defective or Damaged Products: If your order arrives damaged or defective, contact us within 7 days with photos and your order number. We’ll send a replacement or issue a refund at no cost to you.

Refund Process

  • Once your return is received and inspected, we’ll notify you of approval.
  • Approved refunds are processed back to your original payment method within 5–7 business days.

Non-Returnable Items

  • Installed products
  • Gift cards or promotional items

How to Start a Return

Email us at info@hangitsimple.com with your order number, photos (if applicable), and reason for return. We’ll provide a prepaid return label and instructions.